The project has provided technical assistance to all water and sewerage companies in Kosovo to improve operational, financial and service performance as a contribution to improving financial sustainability. The areas targeted by the project include: billing system, water losses, water balance, service fees, Management Information System, asset management, and customer service. The project has helped to lay the foundations of the technical audit of water losses based on the IWA methodology and the guidelines of the American Water Association AWWA. The project has helped companies to integrate information systems within GIS, to improve the management of matches, etc. The project has helped companies to prepare investment projects and prepare submissions for the tariff process.
